Addressing changes in customer behavior due to the novel coronavirus.

Tips for addressing Changes in Customer Behavior due to the novel coronavirus.

Have a contingency plan in place. Gather employee and supplier contact information, legal, insurance and financial records.
Have hand sanitizer and tissues visibly available for employees and customers to use while in your place of business.
Monitor your inventory. Make sure you have enough materials on hand and contact your suppliers to stay up to date on any changes in inventory needs or availability of supply.
Contact your insurance company to determine if your insurance will cover expenses incurred, liability, or business interruption.

Consider providing delivery services if you don’t already. Even a limited delivery menu can help maintain business during times of less foot traffic.
If you already offer delivery, consider expanding your delivery zone and training additional employees on food delivery processes.

Consider remote access and video conference capabilities for employees and clients.
Make sure you are equipped at home to run a home office (i.e., find a quiet space, share your cell phone number with clients, create a dedicated phone line, make sure you have access to any documents you may need, have chargers and all tech needs on hand).

If customers are weary about public spaces, consider providing in-home services.
Consider more lenient cancellation policies if it appears that a customer or employee may exhibit symptoms.
Make sure the policies and procedures around home visits are clear to all employees.

Workplace Frequently Asked Questions: